Below are some common customer questions.
If you have other questions and/or concerns or if you just would like to give us appreciation, send us an email at support@salemaid.com.
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- FAQ (Frequently Asked Questions)
FAQ (Frequently Asked Questions)
Orders are typically shipped within 1 business day.
Shipping around Australia typically take between 3-5 days but may take longer especially on peak seasons and is dependent on courier delivery times.
We use Australia Post as our courier.
Please refer to our shipping policy.
Please contact us at support@salemaid.com for issues with your shipping.
For items marked as "delivered", Salemaid will not be responsible for lost or stolen packages.
Please refer to our returns and refund policy.
All items are checked and sent brand new. Return is available within 30 days from date of purchase for incorrectly packed orders.
Returned items should be in saleable condition with their original packaging and tags.
Returned items should be received by us within 45 days from date of purchase. Upon receipt of returned items, you will be refunded through your original mode of payment.
Please refer to our returns and refund policy.
Change of mind returns is available within 15 days from purchase date. Item should be in saleable condition - in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You may be charged the shipping and restocking fee for change of mind returns.
Please refer to our returns and refund policy.